How to request deletion
- Email hello@jacksiconvalley.com with the subject line “Data deletion request.”
- Include your name, the email address or phone number you used with us, and — if it applies — the name of the application or service you connected.
- We will confirm we received your request within 5 business days and may ask you to verify your identity.
- We will complete the deletion within 30 days of verification and send you a confirmation reference.
Connected accounts (Google, Meta, and others)
If you connected a Google, Facebook, Instagram, or other third-party account to one of our applications:
- Remove access yourself at any time. In your Google Account go to Security → Third-party apps with account access; in Facebook go to Settings & privacy → Settings → Apps and websites. Removing access stops any further data collection immediately.
- Ask us to delete what we already received by following the steps above. We delete the access tokens and any data obtained through that connection.
What we delete — and what we may keep
We delete or de-identify your personal information from our active systems, including contact records, connected-account data, and access tokens. Backups are overwritten on their normal schedule. We may keep limited records where the law requires it — for example invoices and tax records — or to resolve disputes and enforce our agreements; those records are kept only as long as necessary.
See our Privacy Policy for more about your rights.